Frequently Asked Questions
Everything you need to know about your NovaaLab shopping experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a full refund.
How do I find the right size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing it to our size chart, as fit can vary between different styles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
Are your materials sustainably sourced?
NovaaLab is committed to ethical fashion. We work closely with our suppliers to ensure high-quality materials that meet our standards for durability and environmental responsibility.